Ownership
Each Lumora product is a one-time purchase, not a per-user subscription. You choose who hosts it, whether you want 5 years of product updates from go-live, and whether you need anything changed or migrated. This page explains each of those choices.
Each Lumora product is bought with a one-time purchase and deployed on one agreed hosting environment. The base license covers the product as it is today. The extended license adds a markup to the base price and includes 5 years of product updates from the go-live date. Data migration and customization are quoted per project.
You are not paying per user, so adding staff, students or contractors does not change what the software costs you.
If you start on the base license and want updates later, you can add them by paying the difference in license fees. After the 5 years of updates on the extended license, you contact Lumora to renew them.
The ownership model
Three separate decisions: which products you buy, whether you want ongoing product updates, and whether you need changes made for your organization.
Purchase
Buy one Lumora product or several. Each purchased application is deployed on one agreed hosting environment.
With Lumora-managed deployment, hosting is included and our team answers technical questions about the application. Or we provide the application files for your own hosting.
Explore the productsUpdates
The extended license is the base price plus a markup and includes 5 years of product updates from your go-live date. After that, you can renew updates with us.
Started with the base license? You can add updates later by paying the difference in license fees. Support and maintenance cover system bugs; new features are handled as customization.
Ask about the extended licenseCustomization
Need a workflow, field, report or integration the product does not have? We review the request and quote it as its own project.
Data migration from your current system is quoted the same way. If your team has changed the source code, we analyse it first and specific customization charges apply.
Request a customizationWe run the deployment environment for your application. Hosting is included, and our team helps with technical questions about the application.
We provide the application files and your team deploys them on your hosting environment. You may modify the source code; later work by Lumora on modified code is quoted as customization after a code analysis.
Deployment
Each purchased application is deployed on one hosting environment. Agree the arrangement with our team before purchase.
| Topic | Lumora-managed deployment | Your own hosting environment |
|---|---|---|
| Who runs the environment | Lumora manages and controls it | Your team, on hosting your organization provides |
| Hosting | Included | Provided by your organization |
| Application files | Deployed for you by Lumora | Provided by Lumora for your team to deploy |
| Technical questions about the application | Our team helps | Our team helps |
| Changes to the source code | Requested from Lumora as customization | Your team may make them; later Lumora work on changed code is charged as customization after a code analysis |
| Bug fixes | Covered by support and maintenance | Covered by support and maintenance |
One purchased application, one agreed hosting environment. If you buy several products, each one follows the same rule.
Licenses
Both licenses are a one-time purchase of the same product. The difference is whether product updates are included.
| Topic | Base license | Extended license |
|---|---|---|
| Price | The base product price | The base price plus a markup |
| What you get | The product as it is today | The product plus 5 years of product updates from your go-live date |
| Adding updates later | Pay the difference in license fees | Already included |
| After 5 years | Not applicable | Contact Lumora to renew updates |
| Bug fixes | Covered by support and maintenance | Covered by support and maintenance |
Product updates are improvements Lumora releases for the product. Features built only for your organization are customization and are quoted separately.
Customization
Features, integrations, workflow changes or design changes beyond what the product already does are reviewed one request at a time.
Send the feature, integration, workflow change or design change through the contact form, with the problem it should solve.
Our team checks it against what the product already does. Sometimes the answer is an existing setting.
We discuss what is feasible and what is in scope with you before anything is agreed.
Commercial terms and delivery expectations are agreed for each request, separately from the product purchase.
Data migration
Yes. Moving records from the system you use today into Lumora is a separate piece of work, quoted per project. It is not part of the product purchase.
Tell us which system you use now and what you need to bring across, such as customers, employees, students or open transactions. Our team reviews it and quotes the migration before any work starts.
Migration at a glance
Questions
Tell us about your organization, the product you are interested in and how you would like it hosted. We will walk you through the license options and anything that needs to be quoted.